At Crosse HR we’ve learnt that a great HR service should be geared to making your business work better, so you become more successful. It definitely shouldn’t hold you back.

Crosse HR offers sensibly priced HR solutions for every bit of your organisation, so you can stay focused on growth. That includes the strategic solutions you need as a leader of a growing organisation; responsive solutions because as an employer you need to get the people bit right; and operational solutions, so as a business you know you have the HR basics in place.

 Hr solutions for business leaders 
COACHING

‘The key is to keep company with people who uplift you whose presence calls forth your best’ Epictetus. We all need a shoulder to lean on sometimes, especially if you are on your own, owner managed, or a CEO just starting out. You might also be an HR administrator who’s doing the job by themselves. Its scary and sometimes lonely, we all need reassurance that we are on the right path or sometimes we just need a sounding board. Crosse HR will be that shoulder, that reassuring voice that can tell you whether or not the people decisions you make are the right ones, and the consequences and impact your decisions may have. You then have the tools to make an informed decision on what’s right for you and your business.

PLANNING FOR CHANGE

As Benjamin Franklin once said ‘If you fail to plan, you are planning to fail’. Change is a constant part of everyday life particularly if you are a small business. You could be about to move in a totally different direction, it could be about growing or cutting costs, moving into different product lines. It can be a daunting prospect putting your change ideas and plans to paper and then making them happen. Its fairly straightforward if you plan and Crosse HR can help you bring the plan to life and guide you through every step of the way.

  • Advice
  • Business Case preparation
  • Cost Analysis
  • Risk Analysis
  • Documentation including letter templates, timetables, charts etc
  • Consultation – Employee, Employee Representatives i.e. Trade Unions, staff forums etc
  • Group consultation
  • 121 Consultation
  • Troubleshooting
  • Implementation
  • Populating new structures
  • Redundancy: voluntary and compulsory
  • New hires
  • Training Analysis
  • Post change issues

HR for leaders

As a dynamic small business leader you can have access to a wealth of HR expertise on tap, and the peace of mind that Crosse HR is always in your corner.

If you’re thinking about restructuring your business, or planning a change for the people in your business, you can draw on our vast experience. We can support with the development of an innovative HR strategy, and if you feel as though you’re treading egg shells in HR, our coaching support will give you confidence, know-how and take away the fear.

 

HR STRATEGY

‘If one does not know which port one is sailing to, no wind is favourable’ – Lucius Seneca.
Crosse HR can work with your Business Plan, and plan your people and HR strategy to fit in with your short and long term business goals. We’ll help you turn your plans to reality and find that port you are sailing to.

  • Organisational review
  • Risk analysis
  • SWOT Analysis
  • Advice on plan
  • Prepartion of Plan
  • Timetable
  • Consultation
  • Documentation
  • Implementation
  • Post integration
RESTRUCTURING

Einstein once defined madness as ‘doing the same thing over and over again expecting a different result’. Every business has a cycle and has to evolve, it could be a major, minor or just a few tweaks, but every little tweak usually involves people. It can be an expansion, it can be turning direction, it can be a cost saving or streamlining restructure. Whatever it is, Crosse HR can help you keep your business evolving and stop you descending into madness.

  • Business Plan
  • Operating Plan
  • Turning business strategy into a reality
  • Target Operating Model

HR-solutions-for-the-people-in-your-business

EMPLOYEE RELATIONS

Rudyard Kipling once said ‘If you can keep your head when all about you are losing theirs’. Employment Relations, or ‘ER’ as its often called, in my view is all about that – people (managers and employees alike) losing the run of themselves for all sorts of reasons. ER deals with the daily problems and issues that keep us employers awake at night, from lateness or not doing well in a job, plain and simple bad behaviour, to keeping your workforce interested, engaged and motivated to do their job. Whether its prevention (keeping them interested) to a cure (dealing with the issues) Crosse HR specialises in this complex area to keep you and your employees out of trouble.

  • Advice on: disciplinaries, grievances, performance management, sickness absence, capability, general reactive advice, terminations, redundancy – phone email support
  • Trade Unions
  • Staff Forums/staff consultative bodies
  • Mediation advice
  • Participating and supporting management in: disciplinary, grievance, appeals, sickness panels
  • Employment Law advice
  • Employee Engagement
  • Employee Relations Audit
  • Settlement Agreements
  • Prevention/early intervention
  • Dismissal constructive, unfair, wrongful
  • Business Plan
  • Operating Plan
  • Turning business strategy into a reality
  • Target Operating Model
RECRUITMENT

‘Aim for the moon, if you miss you may hit a star’ – W Clement Stone
You need to expand, so that means finding the dream team – the very team who want the same things you want. Where do you find these like minded people, who share the same vision, values and want the same things you do, with the skills you need? Crosse HR has oodles of years experience searching, finding and hiring dream teams, and once you have them, we can help you keep them and realise their potential.

    • Job descriptions/ Scoping of role
    • Person specifications
    • Advert wording
    • Sourcing recruitment mediums i.e press, agencies, linkedin, social media
    • Negotiation of preferred supplier rates
    • Shortlisting for interview

HR for employers

As an employer, you know that getting the people bit right will make a big difference to your future success.

Crosse HR can give you the solutions you need to recruit the right people assets, and to take the fear out of managing the liabilities they bring with them, including support with handling your employee relations, TUPE and employment tribunals.

TUPE

‘Growth is never by mere chance, it’s the result of forces working together’ – JC Penney
So you are growing, you’ve put in a bid to expand, this will double your workforce overnight and the often dreaded TUPE word crops up or vice versa. Never fear Crosse HR are here to help you seamlessly manage your TUPE transfer (whether its TUPEing staff in or TUPEing staff out), we’ll help you with your initial pitch from a people perspective, to forensically examining your due diligence, to consulting with staff and forming a post transition plan.

  • Bid preparation
  • Bid documentation
  • Due diligence
  • TUPE documentation
  • Analysis of TUPE information
  • Liaising with other side
  • Consultation with staff
  • Risk analysis
  • Preparation of measures statements
  • Payroll Plan
  • Administration Plan
  • Liaising with lawyers
  • Integration plan post transfer
  • Induction
  • Post transfer infrastructure preparation
  • Harmonising post transfer
TRIBUNALS

‘Expect problems and eat them for breakfast’ – Alfred A Monapert. The dreaded ‘T word’ strikes fear into the heart of all employers big and small. No need to fear, Crosse HR are here, to hold your hand through the process and make sure you do not end up having your day in court.

        • Preparation; collating bundles, briefs, statements, FOI requests, etc
        • Liaising with ACAS
        • Liaising with Lawyers
        • Witness
        • Settlement Agreements
Hr-solutions-for-growing-organisations
HR ADMINISTRATION

Organising is what you do before you do something, so that when you do it, its not all mixed up’ – A Milne.
Who likes admin? Well not many, but if you want to succeed at some stage you have to get organised – that’s why we’ll take the drudgery out of that for you and you can get on with what you do best, growing your business without getting bogged down writing letters, filling in forms, processing payroll, and answering queries (we don’t mind the mundane).

 

        • Suite of HR letters
        • Suite of HR Forms
        • Advice on bespoke letter content
        • Payroll adminstration*
        • HR Checklist
        • General HR advice on maternity, paternity, sickness etc
HR POLICY TRAINING

We’ve given you the rules and the regulations, now we need to help you and your team work out how they ‘play them better than everyone else’. Crosse HR will train your teams on what they mean for them. No need to straight jacket or police, but once the goalposts are set, everyone knows what to expect, which makes life that bit easier and more straightforward.

        • Managers
        • Employees
        • Ongoing support
        • Bespoke one off policies

HR for business

As a growing organisation you can make life that bit easier all round by getting the HR basics right.

Crosse HR can de-mystify HR and employment law, so your HR administration, infrastructure and policies just work, so you can get back to concentrating on growing your business.

HR INFRASTRUCTURE

Where do you start, Einstein said ‘you have to learn the rules of the game and then play better than everyone else’. Well like it or lump it at some stage when you grow you do need a structure of sorts (anarchy and disruption is great for a time until you get going). We’ll start with a review (the HR infrastructure review is on us). Then when you are good to go we will write you a proposal and start you off with a suite of policies & procedures, contracts, handbooks, forms and templates, basically everything you need to organise your HR function. We’ll even organise that for you too. We’ll make sure it fits in with your ethos and culture – no rules or red tape for rules or red tapes sake, unless of course that’s what you want.

        • HR Policies & Procedures
        • HR Staff Handbook
        • Contracts of employment
        • Induction
        • Probation
        • Appraisals
        • Training
        • HR Review and health check
        • Objective setting: individual, team, group, organisation
        • Personal Development Plans
        • Staff survey
        • How to guides
        • HR Comms
        • HR Budget advice
        • HR Checklist
        • Employee benefits
HR REVIEWS

We can undertake an HR Review that will make sure you know exactly what you need to do, to get the HR basics right in your business, as well as helping you to think through anything that you foresee could be a challenge in the future. Then we’ll put together a plan of action to get your HR organised. We can help you to put things in place too – we can suggest the best way to approach that when the review is complete.

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Shakes up work practices

Its always a pleasure working with Olga – and also a lot of fun: I appreciate that sense of humour which is needed on occasions, and I have no hesitation in recommending Olga to any organisation that needs to shake up some inflexible (medieval?) work practices.

CEO, Central Government

Crosse HR, London HR services for small business
2015-05-07T04:52:39+00:00

CEO, Central Government

Its always a pleasure working with Olga – and also a lot of fun: I appreciate that sense of humour which is needed on occasions, and I have no hesitation in recommending Olga to any organisation that needs to shake up some inflexible (medieval?) work practices.

Gets young people into jobs

Olga has been a fantastic supporter of XLP over the last few years and has been responsible for aiding a number of our young people into long term employment.

Director of Arts, London youth charity

Crosse HR, London HR services for small business
2015-05-07T18:00:47+00:00

Director of Arts, London youth charity

Olga has been a fantastic supporter of XLP over the last few years and has been responsible for aiding a number of our young people into long term employment.

Excellent HR knowledge

Olga posseses excellent HR knowledge and awareness, no issue or task is too large or too troublesome. Her ‘can do’ attitude was respected by all. I have absolutely no hesitation in recommending her to any organisation. She’s worth it.

Shared Services Director, FTSE 100 Utilities

Crosse HR, London HR services for small business
2015-05-07T17:58:32+00:00

Shared Services Director, FTSE 100 Utilities

Olga posseses excellent HR knowledge and awareness, no issue or task is too large or too troublesome. Her ‘can do’ attitude was respected by all. I have absolutely no hesitation in recommending her to any organisation. She’s worth it.

Solution-driven HR service

I would highly recommend Olga Crosse as an HR professional. I have always found her to be approachable and solution /action driven. We have worked on some challenging circumstances with highly positive outcomes, from a complex TUPE transfer to a large recruitment programme, a small number of disciplinary cases and an organisational restructure that was completed with a highly positive outcome.

Director, Insurance & Banking

Crosse HR, London HR services for small business
2015-05-15T12:01:30+00:00

Director, Insurance & Banking

I would highly recommend Olga Crosse as an HR professional. I have always found her to be approachable and solution /action driven. We have worked on some challenging circumstances with highly positive outcomes, from a complex TUPE transfer to a large recruitment programme, a small number of disciplinary cases and an organisational restructure that was completed with a highly positive outcome.

Will tackle issues

Olga always has a positive disposition and can be relied upon to tackle issues, no matter how demanding the resolution of those issues might be. She comes to any future client with a warm recommendation from us.

Organisational and Change Director, FTSE 100 Services

Crosse HR, London HR services for small business
2015-05-07T17:57:11+00:00

Organisational and Change Director, FTSE 100 Services

Olga always has a positive disposition and can be relied upon to tackle issues, no matter how demanding the resolution of those issues might be. She comes to any future client with a warm recommendation from us.

No-nonsense attitude

Olga has an excellent ‘can do’, no nonsense attitude and understands how to quickly transform teams, policies and processes regardless of the degree of challenge…she is hardworking, creative, full of practical ideas and energy.

COO, Central Government

Crosse HR, London HR services for small business
2015-05-07T18:01:41+00:00

COO, Central Government

Olga has an excellent ‘can do’, no nonsense attitude and understands how to quickly transform teams, policies and processes regardless of the degree of challenge…she is hardworking, creative, full of practical ideas and energy.

Focused on adding value

Olga has a tenacious approach, clearly focused on adding value to the organisation, identifying key issues and making great progress to resolving these. I am more than happy to recommend her.

Director, Consulting firm

Crosse HR, London HR services for small business
2015-05-07T17:59:49+00:00

Director, Consulting firm

Olga has a tenacious approach, clearly focused on adding value to the organisation, identifying key issues and making great progress to resolving these. I am more than happy to recommend her.

In need of shrewd HR solutions?

 

Book an objective HR Review by Crosse HR, and you’ll quickly know what’s working and, more importantly, what you need to focus on now in your business.

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Employment Law News Update

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